
No Hot Water
If you smell gas anywhere near the water heater, leave the house and call from outside rather than touching any switch.
When this becomes an emergency
- Water that starts warm and turns cold inside a couple of minutes.
- A pilot flame that won't stay lit after relighting.
- Rusty or brown hot water with clear cold water at the same tap.
- A tank that's cold to the touch with the breaker on.
What a pro does
No hot water splits three ways almost immediately, and the plumber sorts it before touching anything. There's no heat being made, there's heat being made and lost, or the tank's failed outright. On an electric unit the usual finding is a burned-out lower element or a tripped high-limit, and a house that keeps tripping the limit is telling you something about sediment. Gas units point at the thermocouple, the gas valve, or a vent that isn't drawing. Water chemistry drives a lot of this in East Tennessee. The limestone under this part of the state hands the water heater a steady mineral load, whether it comes from a utility or from a well on a ridge lot, and that mineral settles into a layer on the tank floor that insulates the burner from the water it's supposed to heat. The tell is a rumble or a popping sound while it's running. When the tank's the problem rather than a part, the plumber checks the venting and the connections at the same time, since a replacement done properly means looking at what feeds it and what carries the exhaust away.
Frequently asked questions
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